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Leader Phone® Frequently Asked Questions

GENERAL

Q. What is the quickest way to start making conference calls using the Leader Phone® Teleconferencing Service?
A.
Simply go to the web at www.leaderphone.com and click Sign Up. You'll walk through an online signup process and be asked to put in a credit card. This connections is a highly secure 128-bit encrypted SSL connection. Or, call the Leader offices at 614-890-1986 during normal business hours EST. We can sign you up over the phone, give you a quick training session and have you into your first conference call within minutes. Your first 30 minutes are free.

Once you've signed on, to set up your first conference call, click on Phone, then type in the name and phone numbers of the persons you wish to call - . These will be kept permanently in your account, so you only have to enter them once. (You can also import them from Microsoft Outlook or Outlook Express.) Then follow instructions to use Quick Call or Scheduled Call feature.
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Q. How much does Leader Phone® Teleconferencing Service cost?
A.
Each call participant costs 9.5¢ per minute. No hidden fees, connection fees, or cancelation fees. And since you dial into a toll-free number, you don't incur any additional long distance charges for the call.

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Q. How are you able to provide such high quality teleconferencing services for 9.5¢ when the other major players are charging so much more?
A. We developed our own technology to talk to newly released teleconferencing hardware, giving us a large competitive advantage in terms of phone lines per card, functionality, cost, and operator automation. We have passed these cost savings on to the consumer.

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Q. Can I use the Leader Phone® web console from a dial-up Internet connection?
A. Yes, although it works best through the high-speed landline or wireless connections found at most businesses today. To use Leader Phone on a dial-up, click on the Text Version of the service to ensure pages load faster.
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Q. How do I set up groups on Leader Phone®?
A. Click on Contact, then on Create Group. Name your group, such as "Sales Team" or "Family." Then identify which persons on your contact list should be included. When you're ready to schedule a call, you can just click on the group name to include everyone.

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Q. Can a call be made without having to use a computer?
A. Yes. Leader Phone® offers both Meet Me service and Star*1, dialed from your phone. Or you can use a PDA with Internet access to make calls.

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Q. How does the Meet Me service work?
A. Meet Me is offered in two ways: Hosted Meet Me and Single PIN Meet Me.

Hosted Meet Me has two PINs. The host distributes one to whomever needs it, he controls the other. Participants dial in, but won't be connected until the host joins in. The calls do not require a reservation and are controlled via touch-tone prompts by the host. When the host hangs up, the call ends.

Under the Single PIN Meet Me, one PIN is distributed to all participants. There is no host.
As soon as two dial in, the call begins. The calls are reservationless and are controlled by members via touch-tone prompts.

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Q. How does the Star*1 feature work?
A. You simply use your Meet Me PIN to start a conference call. Once you are in the call, you simply press *1 on your phone keypad. The Leader Phone® automated operator will ask you to key in a 10 digit phone number (e.g., 321-456-7890). Once that number is connected, they will join automatically and you will hear a beep.

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Q. What is Web Managed Teleconferencing?
A.
Web Managed Teleconferencing is the best solution for everyday conference calls. Whether it's an impromptu meeting or a weekly department update, it is simple, reliable and always available. Teleconferencing streamlines meetings by enhancing traditional conference calls with reservationless access and easy-to-use Web call controls.
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Q. What are the different ways to place a conference call?
A.
There are 3 different ways to make a conference call.

1. You can schedule a call with Call Setup. This call will occur some time in the future.
2. You can place a call right now with either Call Setup or Quick Call
3. You can use a Meet Me PIN and have a call at any time.
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Q. How do I sign up for your services?
A.
It is easy to sign-up for our services! Simply go to our online Sign Up page and complete the registration process. You can begin managing your conference calls online in minutes!
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Q. How am I billed?
A.
Billing is handled through credit cards (Visa, MasterCard, Discover and American Express). Your credit card is validated at the time you sign up for Leader Phone®. The first call you make will be billed to your credit card. After the initial call, conferences will be accumulated and charged on the 10th, 20th, and the last day of the month.
It is also possible to sign up for invoiced billing. If you are interested in invoiced billing either request it during the sign-up process or you can send an e-mail to .
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Q. I am having a technical problem signing up or using the service. What should I do?
A. For immediate technical support, contact our customer support team at (877) 278-6117 or at any time. If you are already logged in and using the service and have a question, try using the fully indexed Online Help feature under Help for our user guide. We will respond to your emails by the next business day.
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Q. How do I learn about pricing?
A.
Click Services & Features for pricing information. If you would like more information regarding pricing, please email and a representative will contact you by the next business day.
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Q. Where do I go for more information?
A.
If you would like more information about our services, please email . If you need more information about how to use our services, you can email us at , or if you are already logged into your account, you can use the Online Help feature for our complete user guide.
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Q Do you have any setup charges for conferences?
A.
Since no reservations are required for our services, there are no cancellation fees. You only pay for what you use when you use it.
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Q. Do I need a reservation to start my conferences?
A.
Our advanced system is seamless and automated, and no reservations required. Once you have registered as a user, you can conference anytime, anywhere. You do have the option to schedule conferences, however, right from your account using the web control console.

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BILLING/CREDIT CARDS

Q. I am having a problem getting my Credit Card authorized, but I know it is a valid card. Why may this be happening?
A.
Many times, a user signs up for service using their business information as contact information, & their personal credit card, or visa versa. Please ensure the contact information you provide is the same as the billing address on record for the credit card you enter. Our credit service will not authorize your card successfully otherwise. If you continue to have issues, please notify us at
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Q. I have a question about my bill. What do I do?
A.
You can email us at & a representative will contact you within 24 hours. Or, you can call us at (877) 278-6117.
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Q. When will I receive my bill?
A.
Your credit card will be charged for the first call you make and then on the 10th, 20th, and last day of each month. When you see the charges appear will depend on your credit card cycle dates. You may also be charged if your usage during the 10 day billing period, (between our normal billing days), exceeds $50. That usage will be billed at the completion of the call. If your call exceeds $250, you will be billed multiple times. Once for $250 and then a second time for the remainder of the amount. This is due to the credit card processing procedures.
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Q. Can I receive a bill instead of having my credit card billed?
A.
You can request to be invoiced during the sign-up process. You will be notified within 1 business day whether your invoice request has been approved. If you are already a customer you can send a message to and request to become an invoice customer.
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Q. Can I sign up without a credit card?
A.
Not at this time. Your credit card will be charged when you make your first phone call, and then charges will be made on the 10th, 20th, and last day of each month of usage. You may also be charged if your usage during the 10 day billing period, (between our normal billing days), exceeds $50. That usage will be billed at the completion of the call.
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LEADERPHONE MEET ME

Q. What is Leader Phone Meet Me??
A.
Leader Phone Meet Me is a way to hold calls at any time or any place. There are 2 types of Leader Phone Meet Me's, Hosted Meet Me and Single PIN Meet Me.

Hosted Meet Me
• A hosted Meet Me has 2 PINs, the host is assigned one PIN and all other participants another.
• Participants can dial into the call before the host but they are put on hold. The call begins as soon as the host joins the call.
• The host can freely distribute the participant PIN knowing that calls can not occur without the host PIN.
• Calls are reservationless. They can occur at any time, day or night.
• Various touch tone options are available to manage the call while it is going on. While on the call press * * for a menu.

Single PIN Meet Me
• One PIN for all participants in a call
• Distribute the single PIN to any participants.
• Calls are reservationless. They can occur at any time, day or night.
• Calls begin as soon as two participants dial in. The host doesn't have to dial in for the call to begin.
• Various touch tone options are available to manage the call while it is going on. While on the call press * * for a menu.

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BROWSER SETTINGS

Q. Do you recommend any special browser?
A.
Yes. There is an idiosyncrasy in Internet Explorer. We recommend checking a setting in your browser configuration. It is in the browser menu under
Tools -> Internet Options. Then click the Advanced tab. On that tab make sure the box "Show friendly HTTP error messages." is NOT checked. If it is checked, uncheck it. This will help avoid some odd page can not be displayed errors.
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Q. Do you validate my browser settings?
A.
Yes. We do so to set up a secure connection using Secure Socket Layer (SSL) connection & to make sure we send your browser the right information (each browser is a little different due to differences between browsers like Netscape & Microsoft Internet Explorer, & even among engineering versions of each).
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Q. Do I have to change my browser settings before I use the service?
A.
No. We validate your browser settings automatically as you come on to our site. If there are any adjustments necessary, we do all of the work on our side for you. There is no need for you to do anything.
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OPERATOR ASSISTANCE

Q. Is operator assistance available to place calls?
A.
Yes! Call 1 (877) 278-6117 and an operator will assist you in making a call. The operator will help you set up the call, and even stay on the call for a few minutes to make sure all parties are connected.

This is a premium service. The price for operated assisted calling is $.18 per minute per leg.
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CALL HISTORY

Q. Will I be able to review my Call History on line?
A.
Yes, once you are logged into your account, there is an option where you can see your Call History.
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CALL SETUP

Q. What is the difference between "Call Setup" and "Quick Call"?
A.
Quick Call is a "no frills" call setup. It lets you type numbers and call immediately. By contrast, Call Setup lets you schedule calls and works more closely with your Contact List.
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CONTACT LISTS

Q. Do I have to re-enter my Contact List into the system?
A.
We have a feature that allows you to upload your contact list from Outlook or Outlook Express. The instructions are in our online users manual, which is accessible once you are logged into your account. We will be adding additional contact list features soon, including export and support for other popular address books like the Palm device and Act!
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DIAL IN/PINS

Q. What does it mean to Dial In to the system?
A.
The system is designed to call out to everyone on the call. It also supports people dialing in and joining the conference. At the time the conference call is set up, everyone will be assigned a PIN. This PIN should be provided to all participants on a call in case they want to be able to dial in. They will also be provided with a toll free number to dial. When they call the toll free number, they will be prompted to enter their PIN. When their PIN is entered they will be placed into the appropriate conference call.
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Q. Why do I get different PINs every time I setup a conference call?
A.
This ensures security for your conference calls, keeping unauthorized users from dialing into your meeting. The system uses the PIN to identify the person and the call. So, we issue unique PINs per user, per conference.
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Q. What is a Universal Access PIN?
A.
We do offer Universal Access PINs for your convenience. You may select the option to use a Universal Access PIN for your conference calls. This allows only 1 PIN to be used for ALL of your participants to use during a dial-in conference. These PINs are commonly used for less secure calls, where you may want to broadcast a call to the media, like a press release. Or, for when you may not know how many participants may be attending an announcement, or report call of some kind, like an earnings release.
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DIALING PHONE EXTENSIONS

Q. Can the system call extensions or hotel rooms?
A.
At this point, the system does not handle extension dialing, and sometimes this may not be the best way to ensure success for your dial-out participants. As an alternative, ensure your participants are provided with the conference dial-in information as an access option to your meeting. The Leader Phone® email notification service does this for you automatically.
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DIALING TO TOLL FREE NUMBERS

Q. Why doesn't the system call Toll Free numbers?
A.
The system blocks Toll Free numbers from being dialed-out. If you have a situation where you only have a Toll Free number as a contact for a participant, try setting them up as a dial in participant and have them call Toll Free to your conference and provide them with their own PIN.
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MAXIMUM CONFERENCE PARTICIPANTS

Q. What is the Participant Maximum on a call?
A.
Currently, 55 people can be on a call at one time.
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